1. A refund/exchange will be permitted for faulty items only. If you wish to return your order for any reason, please email us within 3 working days after receiving the item(s). Should the return be approved, the items must arrive to us within 5 working days with NO stains/any kind of marks/body odors/perfume scents/alterations.
2. We will refund you in store credit only. No refund will be made through online banking or cash. You may place a new order using credit given.
3. For defect items, all cost of shipping will be borne by us. For exchange items, all cost of shipping (return from customer & resend to customer) will be borne by the customer.
4. Exchange will only be made once we have received the returned item(s).
5. Sale and markdown items are non-returnable and non-exchangeable.
6. We have the right to amend the ‘Return & Refund Policy’ without prior notice.
7. Due to hygiene reason, we do not accept any exchanges/returns for Face Mask.