1. A refund/exchange will be permitted for faulty items only. If you wish to return your order for any reason, please email us within 3 working days after receiving the item(s). Should the return be approved, the items must arrive to us within 5 working days with NO stains/any kind of marks/body odors/perfume scents/alterations.
2. Strictly no refund / exchange for any colour-related or sizing-related issues (fine lines near the hem & scarves not 100% perfectly square or rectangle).
3. Reason such as ‘I changed my mind’. ‘I don't want it anymore’, ‘the color is different from the website’, will not be considered as valid grounds for refund or exchange.
4. We will refund you in store credit only. No refund will be made through online banking or cash. You may place a new order using credit given.
5. Exchange will only be made once we have received the returned item(s).
6. For defect items, all cost of shipping will be borne by us. For exchange items or redelivery charges, all cost of shipping (return from customer & resend to customer) will be borne by the customer.
7. Sale and markdown items are non-returnable and non-exchangeable.
8. Due to hygiene reason, we do not accept any exchange / returns for Face Mask.