1. A refund/exchange will be permitted for faulty items only. If you wish to return your order for any reason, please email us within 3 working days after receiving the item(s). Should the return be approved, the items must arrive to us within 5 working days with NO stains/any kind of marks/body odors/perfume scents/alterations.
2. We will refund you in store credit only. No refund will be made through online banking or cash. You may place a new order using credit given.
3. For defect items, all cost of shipping will be borne by us. For exchange items or redelivery charges, all cost of shipping (return from customer & resend to customer) will be borne by the customer.
4. Exchange will only be made once we have received the returned item(s).
5. Sale and markdown items are non-returnable and non-exchangeable.
6. We have the right to amend the ‘Return & Refund Policy’ without prior notice.
7. Due to hygiene reason, we do not accept any exchanges/returns for Face Mask.